Thank you for your purchase. We hope you are happy with your purchase. However, if your order was erroneously fulfilled, we will be happy to correct your order or process a refund based on your choice. Due to the product being edible we cannot accept returns and ask you to either consume the erroneous order or to dispose of it properly. Additionally, we do everything possible to avoid heat damage. The shipper can choose and pay for a thermal package, ice brick and expediated shipping. We encourage these methods if we suspect the heat will be an issue but once the product leaves our shipping